lan & wan solutions

IT Outsourcing

The description of outsourcing services is essential to establish what the service provider needs to do for the basic needs of the customer and can be critical to determine and to understand the services included and excluded services.

Lan & Wan Solutions agrees to comply with all IT services under contract to provide the client company to effectively the IT-enabled, on various business processes where is involved the digital computer: application services and infrastructure solutions for maintenance business continuity.

Any outsourcing contract with ours IT personnel, can possibly also be linked to and managed with other business services contracts as:

    • Packages Hours or Days prepaid
    • Packages Framework agreements ICT services to final
    • Monitoring contracts and Security Assistant
    • Maintenance Contracts Hardware and Software
    • Traceability of contracts with SLA of various types

Main activities and functions of the basic service of Outsourcing:

Function detailAction Related ( 1 )Action Related (2)Action Related (3)Action Related (4)Action Related (5)
Abnormalities analysis Works with or without the use of platforms MonitoringDirect intervention if possible to remove problematicPossible involvement of the client teamPossible involvement of third actors
(carriers , software companies , external maintenance)
Possible involvement specialist Lan & Wan Solutions to problems difficult partsSupervision and monitoring of the problem until complete resolution
Management and enterprise backup verificationRegular monitoring operationCheck boxes or any storage managementIn case of problems Direct intervention for resolutionPossible involvement specialist Lan & Wan Solutions to problems difficult partsSupervision and monitoring of the problem until complete resolution
Check for correct operation ApplicationsRegular monitoring operationIn case of problems Direct intervention for resolution if possiblePossible involvement of the client teamPossible involvement of third actors
( software house ) or specialist Lan & Wan Solutions to problems difficult parts
Supervision and monitoring of the problem until complete resolution
Regular distribution of patches or software updates to the various systemsRegular monitoring operationIn case of problems Direct intervention for resolution if possiblePossible involvement of the client teamPossible involvement of third actors
( software house ) or specialist Lan & Wan Solutions to problems difficult parts
Supervision and monitoring of the problem until complete resolution
Compliance with information security policiesRegular monitoring operationIn case of problems Direct intervention for resolution if possiblePossible involvement of the client teamPossible involvement of specialist Lan & Wan Solutions to problems difficult partsSupervision and monitoring of the problem until complete resolution
Managing applications on Cloud and / or remote locationsRegular monitoring operationIn case of problems Direct intervention for resolution if possiblePossible involvement of the client teamPossible involvement of third actors
( ISP / ASP or carrier ) or specialist Lan & Wan Solutions to problems difficult parts
Supervision and monitoring of the problem until complete resolution
Management interventions on hardware failures ICT devicesDirect intervention if possible to remove problematicPossible involvement of the client teamPossible involvement of third actors
( external maintenance )
Possible involvement specialist Lan & Wan Solutions to problems difficult partsSupervision and monitoring of the problem until complete resolution
R&S on specific projectsAnalysis of customer objectives and time limitsVerification and study possible solutions to achieve the objectives in the assigned budgetComparison with the customer’s team in charge of the projectTest and creating a new project template adoptable by the customer …
Revisions in the margins
Supervisione e monitoraggio fino al completo raggiungimento dell’obiettivo

These main functions you can outsource contractualize other issues to be considered together with the client from time to time according to specific needs. Services IT Outsourcing Lan & Wan Solutions help customers reduce costs, accelerate time to market and take advantage of outside experts for activities that would be too expensive to manage internally.

Thanks to this service provided by our company, will be also possible to develop digital projects to improve plant and corporate IT services, while containing critical and increasing business continuity and therefore productivity.

Certifications