RUEM – Real User Experience Monitoring

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THE POWER OF THE COMPANY BUSINESS OF TODAY MUST BE ABLE TO RELY ON TOOLS ABLE TO ACCELERATE, SIMPLIFY AND IMPROVE ACCESS TO INFORMATION.

To optimize the return on investments, therefore, applications and systems must return high performance and availability so as to ensure maximum usability and reliability.

Assumption that is obtained by improving the quality of the tools involved in the provision of services and thus reducing the heavy frustrations caused by excessive waiting and response times. Conditions that generate discomfort and inconvenience that heavily reduce user operations and customer confidence in the effectiveness of the tools in use.

Each company, therefore, must be able to focus its energies on generating revenue by providing tools designed to provide an optimal user experience.

TO MEET THE INDICATED REQUIREMENTS EFFECTIVELY, LAN & WAN IMPLEMENTS TOOLS AND PROCESSES ABLE TO:

  • Collect information to define the communication KPIs in the network
  • Process, measure and present details about the usability of the IT services provided
  • Track all responses to required performance
  • Promptly identify the causes of the degradation of Business services
  • Highlight the latent criticalities
  • Expose the criticalities on graphic control maps
  • Automatically manage Incidents
  • Support the improvement and optimization of business tools

SERVICE OFFER

It includes 03 types of controls applicable to Web / On Premise tools that:

  • Emulate user activity during the use of applications
  • They analyze and inform about the origins of latencies
  • They display the criticalities detected on graphic maps

CHECK SMALL

CLICKING

  • Measure the correct execution of MOUSE CLICKING operations in defined processes
  • Identify critical issues through dedicated BOTs
  • It allows you to optimize Click operations

CHECK MEDIUM

CLICKING, FORM LOGIN

  • It adds tests on the compilation of the FORM highlighting the critical issues that complicate access to the Services

CHECK LARGE

CLICKING, FORM LOGIN, KEYBOARD TYPING, MULTI TAB HANDLING

  • Monitor any action that can be performed by the end user
  • It reports latencies and errors that typically bind or make data imputation less efficient
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