MON – Monitoring

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Provides a CONTINUOUS Monitoring service (24×7) through the forwarding of CRITICAL warnings relating to the operation of Systems, Applications, Services and Devices

Guarantees the PROACTIVE management (8×5) of the CRITICAL alarms sharing them directly with the customer

Activated on each Host that communicates through the IP / SNMP protocol

Guarantees immediate control over the availability of Systems, Services, Applications, Devices

Provided by L&W N.O.C.

Involves all the technical staff (1st, 2nd and 3rd level) for the management of CRITICAL alerts and the analysis of highlighted anomalies

Exposes, on dedicated reports, the summary of the detected parameters

It provides timely support for the measurement of Operational Performance

Supports the correct sizing and optimization of the resources in use

Facilitates Improvement activities on the IT infrastructure

SM

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Service Manager

SD

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Service Desk

SL1

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Support Level 1°

SL2

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Support Level 2°

SL3

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Support Level 3°

REP

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Reperibilità

MON

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NOC Monitoring
  • CONTINUOUS (24 x 7) and PROACTIVE (8 x 5) Monitoring Service provided by L&W N.O.C.
  • Display of CRITICAL warnings on dedicated MAPS that can be consulted via the Internet
  • Analysis and Correlation of alerts to identify latent critical issues
  • Forwarding to the customer, via e-mail, the CRITICAL notices that determine a total or partial block of the functionality of the Services / Applications / Device
  • CAPACITY Management – Analysis and sharing of resource usage trends, in support of Improvement activities
  • PERFORMANCE Management – Monitoring and analysis of operating performance on Services / Applications / Devices
  • AVAILABILITY Management – Analysis and sharing of the availability of Services / Applications / Devices
  • Management LOG Management – Record-keeping of monitoring log on L&W Datacenter (2 every month)
  • Logical display of data relating to data in transit (limited to Firewall) or to the availability and functioning of Services / Applications / Devices
  • Production of dedicated and detailed reports (12 every year) with display of data relating to the availability and operation of Services / Applications / Devices

NOT INCLUDED

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  • New Implementations / Configurations / Modifications / Custom and recurring Tuning
  • Renewal or upgrade of maintenance software
  • Incident Management and Troubleshooting
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