VMS – Virtual Environment Managed

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Oriented to the management of the physical systems that support the virtualization environment and the GUEST Systems hosted in it

Guarantee control over the availability of critical services provided to users

Guarantee the documentation of the systems’ infrastructure in use through Logical and Physical Layouts

Provide timely feedback on any latent problems on the systems and applications in use

Offer free consultancy support for the assessment of the activities necessary to ensure the optimization and development of the virtualization infrastructure and the systems hosted in it

SM

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Service Manager

SD

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Service Desk

SL1

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Support Level 1°

SL2

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Support Level 2°

SL3

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Support Level 3°

REP

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Reperibilità

HYPERV

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HYPERV VMware/AHV/Sangfor/Hyper-V
  • Firmware upgrade to the latest Major Release available and compatible with the devices in use (1 every year)
  • Firmware update to resolve BUGs that emerged on the release in use and may cause total or partial blocking of the services provided by the virtualization environment (2 every year)
  • Management of CRITICAL notices
  • CAPACITY Mgmt – Analysis and sharing of improvement needs aimed at optimizing the use of HW resources present on virtualization systems

MSAUT

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MS Authentication Service
  • Check availability of Authentication services supported by Microsoft Domain Controllers (Active Directory, LDAP)
  • DNS, WINS, FRMS service replication control between Microsoft Domain Controllers
  • DNS service management analysis, with duplicate record control and Scavenging functionality
  • Analysis of architecture level Domain MS and Forest
  • Support for the correct application and management of Sharing and Security permissions for Users and Groups

FS e PRNT

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File and Print Server
  • Check availability of File Server Services, Print Spooler and systems that support it
  • Replication management on Distributed File Server (DFS)
  • Capacity Mgmt with analysis of sizing, distribution and use of dedicated storage
  • Support for the correct application and management of Share and Security permissions on folders and files

MX

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Mail Service
  • Check availability of On Premise / On Cloud systems that support Mail services
  • Analysis of patching levels and updates of systems supporting the Mail service (dedicated Mail Server, Proxy, etc.)
  • Support for the management of On Cloud replicas (limited to MS Exchange – Hybrid configurations)
  • Support managing permissions or advanced configurations of the mail flow

IMP

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Improvement Management
  • Specialist support for the distribution of new Guest or Application Systems
  • Evaluation and sharing of activities related to Evolutionary Maintenance (improvement / optimization of the systems and applications making up the infrastructure in use)
  • System support for the evaluation and application of product upgrades / updates

EVNT

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Event Log Analysis
  • Analysis and evaluation of CRITICAL errors reported in the Events log
  • Support with the management of the critical points highlighted

DOC

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Documentation
  • Creation and maintenance of physical and logical Layouts of the basic components of the infrastructure in use, with dynamic connections (if contracted) to the data relating to maintenance and assistance contracts
  • Creation of management procedures for critical systems and services (Start / Shutdown of Datacenter, DR processes, etc.)

NOT INCLUDED

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  • PROACTIVE Performance and Capacity Management monitoring
  • Reporting services on data flow
  • Renewal or upgrade of software maintenance
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